At ZamZam Kitchen, we take great pride in the quality of our food and service. Our goal is to ensure every order meets your expectations. However, we understand that sometimes issues may arise. This policy outlines the conditions under which we can offer a refund, return, or replacement.

1. General Policy for Food & Beverages

Due to the perishable nature of our products and for health and safety reasons, we do not accept returns of food or beverages once an order has been confirmed, collected, or delivered.

2. When Refunds or Replacements Are Considered

We are committed to fairness and will assess refund or replacement requests on a case-by-case basis. We may issue a refund or offer a replacement at our discretion in the following situations:

• Major Error on Our Part: If we have made a significant error with your order (e.g., you received the wrong items).
• Quality Issues: If the food is deemed spoiled, unfit for consumption, or of unacceptable quality upon receipt.

3. How to Request a Refund or Replacement

• To be eligible for consideration, you must:

• Contact Us Promptly: Notify us within 30 minutes of receiving your order by calling us at 0399 392 479 or emailing info@zamzamkitchen.com.
• Provide Proof of Purchase: Please have your order number or receipt ready.
• Describe the Issue: Clearly explain the reason for your request.

Our team may require details about the product and, where possible, photographic evidence to help us understand and resolve the issue.

4. Process After a Request is Made

Once we receive your request and supporting information:

1. We will investigate the issue raised.
2. We may offer a replacement item for the specific product in question.
3. If a replacement is not possible or preferred, we may issue a full or partial refund to the original method of payment.
4. The processing time for a refund can vary depending on your payment provider, but it is typically completed within 5-10 business days.

5. Incorrect or Failed Delivery

For delivery orders, if your order is significantly incorrect, incomplete, or fails to arrive, please contact us immediately. We will investigate with the delivery service and work towards a satisfactory resolution, which may be a refund or redelivery.

6. Allergies & Dietary Requirements

It is the customer’s responsibility to inform us of any allergies or specific dietary requirements at the time of placing the order. While we take care in preparing orders, we cannot guarantee that any item is completely free of allergens. Liability for any allergic reaction or dietary issue lies with the customer if the allergy or requirement was not clearly communicated to us beforehand.

7. Contact Us

If you have any questions about our Returns & Refund Policy, please get in touch.

ZamZam Kitchen

• Address: 329 Racecourse Road, Kensington VIC 3031, Melbourne, Australia
• Phone: 0399 392 479
• Email: info@zamzamkitchen.com