ZamZam Kitchen (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://zamzamkitchen.com/, place an order with us, dine at our restaurant, or otherwise interact with our services.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us directly, as well as some data automatically when you visit our site.

Personal Information You Provide:

• Contact and Identifiers: Name, email address, phone number, delivery address.
• Order Details: Your order history, menu preferences, and special instructions.
• Payment Information: Credit/debit card details are processed securely by our third-party payment processors (e.g., Stripe, PayPal). We do not store your full card details on our servers.
• Communication Records: Any correspondence you have with us via email, phone, or social media.

Information Collected Automatically:

• Technical Data: Your IP address, browser type, device information, and pages you visit on our site.
• Cookies and Tracking: Our website uses “cookies” to enhance your experience, analyze site traffic, and remember your preferences. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for the following primary purposes:

• To Fulfill Your Orders: To process your payments, deliver your food, and provide customer support.
• To Communicate with You: To send you order confirmations, updates, and respond to your inquiries.
• To Improve Our Services: To analyze trends and customer preferences to improve our menu, website, and overall service.
• For Marketing (with your consent): To send you promotional offers, news, and updates about ZamZam Kitchen. You can opt-out of marketing communications at any time.
• For Legal and Safety Reasons: To comply with applicable laws and regulations.

3. How We Share Your Information

We value your trust and do not sell your personal information. We may share your data only in the following limited circumstances:

• Service Providers: With trusted third parties who assist us in operating our business, such as payment processors, delivery partners, and website hosting companies. These partners are contractually bound to protect your data.
• Legal Compliance: If required by law, such as to comply with a subpoena or similar legal process.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition of our business by another company.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to:

• Access and Correction: Request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate.
• Opt-Out of Marketing: Unsubscribe from our marketing emails by using the “unsubscribe” link in every email or by contacting us directly.
• Complaints: Lodge a complaint with the relevant privacy authority in Australia if you believe we have mishandled your data.

6. Retention of Your Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations.

7. Third-Party Links

Our website may contain links to other sites, such as social media platforms. We are not responsible for the content or privacy practices of these other sites. We encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of our services after any change signifies your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

ZamZam Kitchen

• Address: 329 Racecourse Road, Kensington VIC 3031, Melbourne, Australia
• Email: info@zamzamkitchen.com
• Phone: 0399 392 479