At Zamzam Kitchen, we try to ensure that you are fully satisfied with your dining experience. This Returns and Refunds Policy explains the conditions in which we may offer refunds or returns on our services and products. By using our services, you agree to the terms and conditions outlined in this policy.
Due to the nature of food business and the items we offer, we have a strict no return policy on food item. In case there are any issues with your order, we encourage you to contact us promptly so that we can address your concerns.
We offer refunds under the following circumstances:
Incorrect Order: If you receive an incorrect item or your order is incomplete, please notify us within 30 minutes of delivery or pick-up. We will arrange for the correct item to be delivered or offer a
refund for the missing or incorrect item.
Food Quality Issues: If there is a problem with the quality of the food you receive, such as spoilage or contamination, please contact us immediately. We will investigate the issue and, if validated, we
will offer a refund or replacement.
Order Cancellation: If you wish to cancel your order, please do so within 10 minutes of placing it. Cancellations made after this time may not be eligible for a refund as the preparation process may
have already begun.
The following items are not eligible for refunds:
Gift Cards: All sales of gift cards are final and non-refundable.
Discounted or Promotional Items: Items purchased under a discount or promotion are non-refundable unless they meet the criteria for incorrect order or food quality issues.
To request a refund, please contact us using one of the following methods:
Phone: Call us at +61 430 094 967within the specified time frame and provide details of your order and the issue.
Email: Send an email to Contact – Zamzam Kitchen with your order number, a description of the issue, and any relevant photos.
We will review the information once we receive your request and notify you of your refund approval or rejection. If approved, your refund will be processed, and a credit will automatically be applied to
your original payment method within a certain number of days.
If you haven’t received a refund yet, please check the following:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at Contact – Zamzam Kitchen
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
If you have any questions or concerns about this Return and Refund Policy, please contact us:
Contact Us: Contact – Zamzam Kitchen
Website: https://zamzamkitchen.com
Zamzam Kitchen where we bring the rich, authentic flavors of halal cuisine straight to your plate. Our restaurant is founded on a simple yet powerful principle: providing delicious, high-quality food prepared according to traditional halal standards. We’re passionate about serving dishes that not only satisfy your hunger but also nourish your soul, connecting you to the essence of wholesome and flavorful halal food.
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