1. Introduction

Welcome to ZamZam Kitchen. These Terms and Conditions govern your use of our website, https://zamzamkitchen.com/, and all services offered by our restaurant, including dine-in, takeaway, and online orders. By accessing our website, placing an order, or dining at our premises, you agree to be bound by these Terms and Conditions and our referenced policies.

2. Restaurant Information

• Business Name: ZamZam Kitchen
• Address: 329 Racecourse Road, Kensington VIC 3031, Melbourne, Australia
• Email: info@zamzamkitchen.com
• Phone: 0399 392 479
• Website: https://zamzamkitchen.com/

3. Orders & Services

3.1. Order Accuracy: It is your responsibility to ensure that all details provided when placing an order (including item selection, quantity, delivery address, and contact information) are accurate. We are not liable for errors caused by incorrect information provided by you.

3.2. Pricing and Availability: All prices are in Australian Dollars (AUD) and are subject to change without notice. While we strive to ensure all menu items and prices displayed online and in-store are accurate, errors may occur. We reserve the right to correct any errors and to update information at any time. Menu item availability is not guaranteed.

3.3. Service Modifications: We reserve the right to refuse service, cancel orders, or limit quantities for any reason, including but not limited to suspected fraud, unauthorized commercial reselling, or violation of these Terms and Conditions.

4. Payment

Payment for online orders is processed at the time of order confirmation. We accept various payment methods as indicated at checkout. For dine-in and takeaway, payment is due upon completion of the meal or collection of the order.

5. Refund & Return Policy

By placing an order with ZamZam Kitchen, you agree to our Refund & Returns Policy, which is fully incorporated into these Terms and Conditions. You can view the complete policy here: [https://zamzamkitchen.com/refund_returns/](https://zamzamkitchen.com/refund_returns/).

Key acknowledgements include:

• You understand that we operate in the food industry and cannot accept returns of food products once an order has been confirmed or collected/delivered.
• Refunds or replacements are offered at our sole discretion and are typically only provided in cases of significant error on our part or if the product is deemed unfit for consumption.
• Refund requests must be made within a reasonable time frame, accompanied by proof of purchase.

6. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy, which is fully incorporated into these Terms and Conditions. You can view the complete policy here: [https://zamzamkitchen.com/privacy-policy/](https://zamzamkitchen.com/privacy-policy/).

7. Intellectual Property

All content on our website, including logos, text, graphics, and images, is the property of ZamZam Kitchen or its content suppliers and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

8. User Conduct

You agree not to use our website or services for any unlawful or prohibited purpose. You must not transmit any viruses, malware, or any other destructive code.

9. Limitation of Liability

To the fullest extent permitted by law, ZamZam Kitchen, its employees, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or services, including but not limited to:

• Damages resulting from errors in order fulfilment.
• Issues related to food allergies – it is the customer’s responsibility to inform staff of any allergies and to check the suitability of menu items.
• Unauthorized access to or alteration of your transmissions or data.

10. Indemnification

You agree to indemnify and hold harmless ZamZam Kitchen and its affiliates from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third party.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

12. Changes to Terms & Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after any changes constitutes your acceptance of the new Terms and Conditions.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us using the information provided in Section 2.